Customer

Here in Japan people’s mindset that “seller (of goods and services) should always subordinate “buyer/customer (buyer)” looks still persistently rampant. Such way of thinking has long been summarized in a short sentence: “customer is divine”.

If you ask for support in a convenience store to find a goods you want to buy, most of the clerk there will help you neatly and politely even the goods costs 2-300yen. Waiter/waitress will cordially provide good quality service to you any eating place and Inn/hotel(without chip!). To my best knowledge and experience, Japan is the only place in the world that such mindset prevails outstandingly… we better call it as “abnormality” in global standard. Problem for us is that many Japanese take this abnormality as granted.

Many of us realizes that such “customer is divine-mindset” is not a standard at all only by going out of the county. More precisely, we acknowledge a very simple global standard: good service costs money. You may well not expect best quality service that treats you as “god” if you are not traveling at first-class in aircraft or staying at five-star hotel.

A restaurant in München